Embeda: AI Chat Sections
Let AI answer shopper questions about your products and policies, in a chat section on your product pages or a floating chat on every page. It answers in the language the shopper writes.
How It Works in Your Store
Works with Online Store 2.0 themes. You don't need an API key or any code.
Order Questions
When a shopper asks about an order, the chat points them to their shipping confirmation email or customer account page. The app doesn't read your orders or customers.
Your Team by Email
When a person should answer, the conversation goes to your team by email, with the shopper's email address so you can reply.
Shopper Question Log
See what shoppers ask on your app home for 90 days. The Pro plan also exports the questions as a CSV file.
Pricing Plans
Start on the Free plan. Paid plans are billed monthly through Shopify.
Free
To try it on your store- 50 AI replies per month included
- Chat section and floating chat
- All 3 layouts and custom colors
- Clean Modern light style
- Suggested questions and product answers
- Answers from your Shopify policies
- Live preview of all styles
Starter
No attribution icon- 500 AI replies, then $0.01 per reply
- Chat section and floating chat
- Removes the Embeda attribution icon
- Midnight and Editorial styles
- Priority merchant support
Pro
For busier stores- 2500 AI replies, then $0.008 per reply
- Chat section and floating chat
- Removes the Embeda attribution icon
- Midnight and Editorial styles
- Shopper question log and CSV export
- Priority merchant support
Frequently Asked Questions
What the chat answers, what it costs, and what happens at your plan's limit.
Do I need an AI account or an API key?
No. AI replies are included in your plan, and you don't need to create or paste any key.
What counts as an AI reply?
Every shopper message the AI answers counts as one reply. Greetings, thanks, order status pointers and prepared answers are always free.
What happens when I reach my monthly replies?
On Free, shoppers get free prepared answers from your policies and product details for the rest of the month. On Starter and Pro, extra replies are charged per reply up to the monthly limit you choose in Settings: $10, $25, $50, $100 or no limit. It starts at $10 on Starter and no limit on Pro. Shoppers never see a billing notice.
Can it make up products, prices or policies?
It answers from your products and your published Shopify policies, and product cards come from your catalog. If a policy isn't published, it doesn't invent the terms and offers to send the conversation to your team instead.
Which languages does it speak?
The chat replies in the language of the shopper's message. The app itself is available in English, German, French, Spanish and Italian.
What data does Embeda use?
Your products, your Shopify policies and what shoppers type into the chat. The full list, including who processes it and for how long, is in our privacy policy.